PRIVACY POLICY 

Last updated June 2020

1. INTRODUCTION

This privacy policy provides “you”  (the visitors to or customers of IllyBoo Designs) with information on how “we” or “us” (the data controller and owner of IllyBoo Designs) receives, collects and stores any personal information you enter via the website, www.illyboodesigns.com, or provide us in any other way. 

 

IllyBoo Designs respects your right to privacy and is committed to protecting your personal data and information. Our policy is to give you a private web browsing experience and we will not ask you to submit any private information on yourself (name, address, payment details) unless you have agreed to do so through prior consent. 

We collect the internet protocol (IP) address used to connect your computer to the internet, login, e-mail address, password, computer and connection information and purchase history. This also includes information collected via any social media instant messaging features. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), payment details (including PayPal and credit card information), comments, feedback and mailing lists, product reviews, recommendations and personal profile.

We have ensured that our privacy policy is updated regularly to meet the standards of The General Data Protection Regulation (GDPR, which came into force on May 25th 2018), and aims to protect the fundamental right to privacy and the protection of the personal data of UK and European Union (EU) citizens. 

By continuing to use IllyBoo Designs website you are agreeing to the terms outlined and that parental/guardian consent is obtained if the person accessing the site is below the age of 13 years. 

2. WHAT DATA DO WE COLLECT FROM YOU?

When you conduct a transaction on our website (e.g. register for the newsletter or make a purchase via the website), as part of the process, we collect the personal information you give us. This includes information such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

3. WHY DO WE COLLECT YOUR PERSONAL DATA?

We collect such non-personal and personal information for the following purposes:

  1. To provide and operate the services

  2. To provide you with ongoing customer assistance and technical support

  3. To be able to contact you with general or personalised service-related notices and promotional messages

  4. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which will be used to improve the service

  5. To comply with any applicable laws and regulations (as outlined in GDPR)

4. HOW DO WE USE YOUR DATA?

IllyBoo Designs is hosted on the Wix.com platform. Wix.com is the online platform that allows IllyBoo Designs to sell products and services. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and by IllyBoo Designs adhere to the standards set by UK PCI-DSS as managed by the UK PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. UK PCI-DSS requirements help ensure the secure handling of credit card information by IllyBoo Designs and its service providers.

There is the option to use PayPal which is GDPR compliant. This is a third party payment option and PayPal have their own security measures in place to protect against unauthorised or unlawful use of your personal data. As we cannot fully guarantee the security of this payment option, please use at your own risk. IllyBoo Designs cannot be held responsible or liable for any risk.

5. LINKS TO THIRD PARTY WEBSITES

www.illyboodesigns.com may contain links to third party apps or services. These services can include data analytic tools, which if clicked on will take you away from our site, meaning your data can be shared on their site(s). IllyBoo Designs does not have control over how other websites govern the protection of your data. Please be sure to read their privacy policies. IllyBoo Designs cannot be held responsible or liable for any risk.

6. HOW DO WE COMMUNICATE WITH OUR SITE VISITORS?

IllyBoo Designs may contact you in the following circumstances: to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about IllyBoo Designs, or as otherwise necessary to contact you to enforce applicable national laws and any agreement we may have with you. For these purposes we may contact you via email, telephone and postal mail.

 

7. YOUR LEGAL RIGHTS 

You are entitled to request, view, amend or delete your personal information at any time. If you decide to withdraw your consent to store any information on our website, you can do so by contacting IllyBoo Designs at www.illyboodesigns.com

 

You have the right to access any personal data, by requesting copies via www.illyboodesigns.com. Fees do not apply for this request, but if the request is unfounded or excessive, we will charge a reasonable fee to deal with the administrative costs. Once a request has been made, we aim to respond to you within 1 month, as per Article 12 in the GDPR Guidance. 

 

If you are concerned that IllyBoo Designs has used your personal information incorrectly and wish you make to a complaint against IllyBoo Designs, please contact us at www.illyboodesigns.com, or write to us at, 17 Langford Way, Witney, OX29 8PF.

 

8. HOW LONG WILL WE KEEP HOLD OF YOUR DATA?

IllyBoo Designs will retain your data for a maximum of 2 years. After this time, we will delete all personal data (name, address and any other data pertaining to your orders via the website). Any email correspondence and guest list information provided to IllyBoo Design for events and weddings will be deleted after 1 year following completion of the order.

 

9. COOKIES

Cookies are small pieces of data which require your permission to be stored on our site visitor's browser. They are typically used to keep track of the settings you have selected and actions you have taken on a site.

 

IllyBoo Designs uses cookies for many important reasons, such as:

 

  • To provide a smooth experience for visitors and customers

  • To identify registered members (users who registered to the site)

  • To monitor and analyse the performance, operation and effectiveness of Wix's platform

  • To ensure the website and platform is secure and safe to use

 

Cookies collect anonymous data about customers by helping us to understand what site pages you like visiting or what products and services you like purchasing. In this way, we can monitor and improve our users’ experience. This does not in any way give IllyBoo Designs access to your personal computer or any devices you may access the website through, nor will you start receiving targeted marketing. IllyBoo Designs only accesses the information you wish to share directly with it.

 

Cookies are automatically enabled on IllyBoo Designs, so please be aware you will be agreeing to its use when you visit the website. Cookies can be disabled on your web browser, but it will compromise the function of the website.  

 

10. PRIVACY POLICY UPDATES

IllyBoo Designs reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately. If IllyBoo Designs make material changes to this policy, IllyBoo Designs will notify you here that it has been updated, so that you are aware of what information will be collected, how it will be used, and under what circumstances, if any, IllyBoo Designs will use and/or disclose it. 

 

11. GOT ANY QUESTIONS FOR ILLYBOO DESIGNS?

Please contact IllyBoo Designs if you would like further explanation about the privacy policy or if you would like to access, correct, amend or delete any personal information. 

 

12. CONTACT DETAILS

Email - hello@illyboodesigns.com 

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