TERMS & CONDITIONS
Last updated June 2020
Illyboo Designs is operated by Illyahna Johnson and is referenced as ‘I’ , ‘We’ or ‘Our’ and ‘You' as the customer.
By visiting this website and placing an order with Illyboo Designs, you agree to accept and comply with the terms and conditions outlined. If you disagree with any of the Terms and Conditions please do not use this website.
All information, samples and materials on the website and any items that can be purchased are subject to Copyright © Illyboo Designs.
Wedding and celebratory event stationery: 6 weeks minimum
Logo Design: 4 weeks minimum
Name cards / addressed envelopes:
Quantities below 80: 10 days to 2 weeks minimum
Quantities above 80: 4 to 6 weeks minimum
Small orders, e.g. addressed keepsakes: 3 to 5 days minimum
One off custom pieces: lead times will vary depending on the brief
STAGE 1 - Information Gathering
The initial process will involve us going through the details and requirements for your event or stationery (e.g. fonts, calligraphy style, colours and inspiration).
STAGE 2 - 1st Draft
Where appropriate, I will offer a maximum of 3 designs to choose from (e.g. logo design, custom artwork). Each project can have 1 revision, with any additional revisions outside of the agreed brief, costing £45 per hour. All drafts are sent in a digital PDF format via email. Once you have chosen your final art work and I have received written approval to proceed onto Stage 3, I will begin working on the final design(s). Please ensure your final wording is in a typed format and sent to me either via Word, Pages, Excel or Numbers. I will not accept hand written documents. Please ensure all information provided is correct and that guest name spellings, dates, addresses and any other information, is carefully checked prior to sending. You have a total of 7 days to deliver this information to me, because I will not be able to complete the work until I have received confirmation from you.
STAGE 3 - Final Version
Once your final artwork is complete, Illyboo Designs will notify you and send the final version to you to be approved. Again, once written approval of the design and the final payment have been received, the artwork will then be delivered via Royal Mail or digital means (e.g. email).
PAPER AND CARD SUPPLIED BY ILLYBOO DESIGNS
If you have specific requirements for the colour, size and paper type for your event (e.g. name cards and envelopes), I am happy to discuss options. Please be aware a discount will not be applied if you supply your own paper or card stock.
SPELLING AND FORMATTING ISSUES
Throughout the design process, you will need to approve the artwork and ensure the wording is correct and to your liking (e.g. for dates, locations, guest names and addresses). Following Stage 2 and 3 you will be sent examples of the artwork, which you will need to approve in writing. This is to minimise any spelling or formatting errors. Illyboo Designs cannot accept responsibility for any incorrect information. If Illyboo Designs makes a mistake on your order, I will take full responsibility for this and at no additional cost to you, will amend and send out to you immediately.
Names and addresses
Please ensure the following information is provided as outlined below:
Guest names - Please clearly indicate how you want guest names to be written. (e.g. first names only, first and surnames, titles, abbreviations). Names need to be type out, in a list and numbered.
Examples of ways to address:
1. Joseph and Elaine
2. Mr and Mrs J. Collins
3. Mr and Mrs Joseph Collins
Addresses - Please ensure addresses are typed out in a similar format to the below, making it obvious how you want the address laid out. Please also individually number each address
1.Mr and Mrs Joesph Collins
42 Lakeview Close
If any minor mistakes are required prior to completion, (e.g. change of wording placement to existing artwork) I will make these corrections at no additional cost. If however, any changes such as rewriting wording or redesigning the layout, this will be charged as a new project, incurring a setup fee, plus any other relevant costs.
Please be aware that variations can occur with colour and appearance. For digital design work, the colours seen on a computer screen will differ slightly from what is seen on the final printed stationery. This is due to the different types of printing processes used by professional printers. Illyboo Designs aims to use the same printer where possible to create consistency. The inks used for calligraphy will also have some variation in colour and appearance. Illyboo Designs cannot guarantee an exact match in the colour between the drafts and the final artwork.
WHY DO I NEED TO PROVIDE SPARE CARDS OR ENVELOPES ON MY STATIONERY ORDER?
Due to the nature and process of handwritten stationery, revisions will often be needed. In these cases, it’s important I have spare stationery to accommodate for any amendments. I require an additional 25% of the specific item that will be written on (e.g. if 100 envelopes are required, I will need 125 to be posted to be posted to me. This additional stationery will be factored into the final cost, whether Illyboo Designs has sourced the cards or if you are sending specific stationery items to Illyboo Designs.
A setup cost of £50 applies to all work to cover the general management and administration of the work. Once the requirements of the work have been established, Illyboo Designs will send a quote for the project via email. If you are happy to proceed, a 50% non-refundable deposit is required prior to initiating any work. The remaining balance must be paid in order for the final artwork to be released and delivered to you. All invoices must be paid within 30 days. If any invoice remains unpaid after 30 days from when it was sent, a late payment fee (10% of the total invoice) will be added for every week that the payment is delayed. The price stated on the invoice will reflect the exact work agreed.
Please Note: No design work will take place until payment has been received. 'Design work' includes and is not limited to: initial mock ups of artwork, personalised quotes for projected work and any personalised samples.
Mainland UK only - I use Royal Mail Special Delivery (insured, tracked, will need to be signed for). The delivery cost is based on the final weight of an order and will be added on separately, to your final invoice).
Posting larger orders (e.g. chalkboards or large wedding signs) will require a courier (DPD/UPS). This service will involve an additional cost, which will be added to your final invoice. I am happy to arrange the collection of large items (blackboards, wedding signs etc.), if you are local to the area.
Illyboo Designs is not currently sending products internationally. Illyboo Designs cannot be held responsible for any damage, loss, delay or duty charges to your items once they have been posted. It is important the correct delivery address is provided to ensure a timely delivery.
Please be aware I cannot accept a return on personalised custom hand lettered item(s) unless the return is a result of the options below.
If for any reason you are not satisfied with your product(s), please contact Illyboo Designs via email at firstname.lastname@example.org within 14 days from when the product(s) were ordered. Please provide your full name, order number and an explanation of the issue.
If the items you receive have been damaged in transit, are incorrect or have items missing, please get in touch and I will issue a replacement free of charge. Any faulty item(s) must be returned to the address provided on the order receipt, within 14 days of receiving the product(s). When returning an item(s) please ensure it is in the same condition it was sent out to you (unused, undamaged and in its original packaging). If any returned product(s) are in an unusable condition, lost, stolen or undelivered, no refund will be issued. Please be aware any postal charges are non-refundable and are the responsibility of the purchaser. Once the item(s) have been received by Illyboo Designs, you will be sent an email confirming receipt of your delivery and a full refund will be issued to you within 5 working days, and only to the payment card used to make the original purchase.
If you would like to cancel your order for any reason, you have the right to receive a full refund, before your order has been dispatched. In this situation, please contact us immediately at email@example.com with your full name, address and order number.
If for any reason you decide to cancel your custom calligraphy order prior to me starting the work, you have the right to receive a full refund. If you decide to cancel your order after the 50% deposit has been received and work has commenced, you will not be entitled to a refund.
2. The Fletcher Family
22 Dean Street